Q&A
Q&A
Q.The DVD/Blu-ray won't play.
A.Please check the region code.
About the region code and video format
Region code
Region codes are set for DVD, BRD, UMD and players for the purpose of protecting market share. The region code for the Japan region is "2" for DVD and UMD, and "A" for BRD. It cannot be played on DVD players with different region codes. We cannot accept returns due to discrepancies in region code and video format.
The details are as follows.
| DVD | |
|---|---|
| Region 1 | The United States, Canada *Can not be played on Japanese (Region 2) DVD players. |
| Region 2 | Japan, Europe, Middle East, South Africa, Egypt |
| Region 3 | East Asia, Southeast Asia, Hong Kong |
| Region 4 | Australia, Central America, Caribbean, South America |
| Region 5 | Former Soviet Union countries, North Korea, Mongolia, South Asia, African countries |
| Region 6 | China |
| UMD video | |
|---|---|
| Region 0 | Unrestricted |
| Region 1 | The United States, Canada, the United States territory, Latin America |
| Region 2 | EU, Japan, Near East, South Africa, Egypt, Greenland, France |
| Region 3 | Korea, Taiwan, Hong Kong, Philippines, Indonesia, Malaysia, Singapore |
| Region 4 | Australia, New Zealand, the Pacific Islands |
| Region 5 | Russia, Eastern Europe, Pakistan, India, Africa, North Korea, Mongolia |
| Region 6 | Mainland China |
| BRD | |
|---|---|
| Region A | North and South America, Southeast Asia, Japan, Korea Peninsula, Taiwan, and their overseas territories |
| Region B | Europe, the Middle East, Africa, Oceania, and their overseas territories |
| Region C | Central / South Asia, People's Republic of China, Russia, Mongolia |
There are region-free versions which can be played in all territories. Some region-free imported DVDs may not be playable on DVD players manufactured in Japan depending on the product (including PlayStation2, PLAYSTATION3, built-in DVD drives).
We cannot accept returned items which cannot be played due to discrepancies in region code or video format.
About the video format
Even if the region code is the same, DVDs may not play if the video format is different. For example, the region code is "2" for both Europe and Japan, but because the video format is PAL and not NTSC, it will not play. The video format for video and DVD are divided as follows according to the region.
| NTSC | Japan, the United States, Canada |
| PAL | UK, Germany, Australia, Singapore, China, Spain, other |
| SECAM | France, Russia, Eastern European countries, others |
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