Regarding ordering and shipping
- What should I do if I have changed my e-mail address?
- What happens in the case when it is out of stock?
- Can I change the previous address after ordering?
- When do you start accepting orders?
- What should I do if the product does not enter the cart?
- What is the shipping time and situation?
- Can I make purchases without registering My Page?
- When will the items be shipped?
- I have not received an e-mail after having made a purchase of a product?
Regarding the products
- Can I check on the condition of the product before ordering?
- Can you check the inventory of the products and its details?
- Do the second-hand goods arrive with “straps and postcards”?
- The DVD/Blu-ray won't play.
- The game doesn’t work.
- There were defects, damage, and a shortage of the products arrival.
- There was a crack in the product case.
Regarding delivery and shipping fees
- My package was returned.
- Could you ship out the items with an invoice with a lower amount?
- Even if I make two separate orders, can the items be shipped together?
- Is it possible to have wrapping on the product?
- How about when I could not receive the item because I was gone for a long period of time?
- I would like to know more about shipping fees.
- My package was opened.
- An additional fee was charged.
- What is the region where it is possible to deliver?
- Do you have discounts on shipping fees?
Before contacting us you might want to look through the questions and answers in Q&A section. If you don’t find the answer here feel free to send your question with the following form.