How to create an enthusiastic fan

Product description ※Please note that product information is not in full comprehensive meaning because of the machine translation.

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Translated by Mr. Yoshiji Hoshino, representative of Hoshino Resort. Recommended! The long-awaited renewal of the famous "Customer Service" book that has been read for more than 30 years. This book is a short story of about 170 pages that teaches the three secrets of creating enthusiastic fans in a short story format. It explains in a very easy-to-understand way how to design a service to create "enthusiastic fans" without ending with "satisfaction".