Society SNS Operational Rules and Complaint Handling / Noritaka Tamura

Product description ※Please note that product information is not in full comprehensive meaning because of the machine translation.

Social
[Introduction to the content]
I'm afraid of burning and can write only ordinary things.
What should I do if I get complaints, complaints or bad comments on my company's SNS and word-of-mouth sites?
The more I react in a hurry, the more I might burn?
President, store manager and staff -- Remarks that I want to be careful about from each standpoint.
Full of OK and NG phrases with very different wording.
Now that the use of SNS is becoming a matter of course, not only customers but also Internet users passing by may see the account of the company or store. There may be times when customers burn up due to a lack of consideration. There may be cases when customers write complaints in public places (SNS or word-of-mouth sites). In such a case, the company should respond to it with a lack of consideration. Whether it is right to apologize in a hurry or what kind of reply will not spread any more. I don't even know how to choose those words!
Brief history of the author
Provides explanations of practical measures and rule-making with examples of failures and successful examples to small company and store Internet staff, on-site staff and managers who don't know what to do in an emergency.
[Career history of the author]
Support for the operation of social media and websites such as Instagram, Facebook, and Twitter for companies and local governments through training of personnel, operation communication, SNS campaign planning, advertisement placement, crisis management training, etc. Support for the operation of social media and websites such as Instagram, Facebook, and Twitter for companies and local governments through training of personnel, operation communication agent, SNS campaign planning, advertisement placement agent, crisis management training, etc. Representative of Social Media Management Study Group of the Web Analyst Association. Representative of SNS manager training course. Trainer of Linkedln Learning Business Course. Born in Kyoto in 1974 『 』 『 』