Listening and Conveying to Those Who Cannot Say Anything / Toshiko Funami

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The number one problem for working people is their relationship with people in the workplace. There are many people who don't feel stress due to their relationship with people, but there are many people who suffer from mental disorders. There are many people who experience unreasonable things such as harassment, disgust, mounting, and claims, such as "being made aggressive remarks by superiors and colleagues," "not responding even if you ask for advice," and "being asked unreasonable demands," but there are many people who feel "difficult to say what they want to say" and "unable to say back." The author has received many consultations. Even though they are at the limit of being able to resist, they never want to say back or fight. They just want to live peacefully in the workplace without making waves. Therefore, this book introduces conversation techniques for "creating a peaceful future together with the other person without fighting." (1) Listening without being forced to say anything, (2) Organizing one's mind and changing the problem into an ideal image of the future, (3) Conveying it in future-oriented language. These three steps, which are original to the author, change the relationship with the other person and reduce stress. The three steps are based on "positive psychology," "assertion," and "solution-oriented". All of these are techniques often used in counseling. The author teaches three steps in training and counseling. The participants who practiced them say "the other person smoothly accepted the proposal," "were surprised at the change in the other person's attitude," and "I was able to communicate myself easily." I hope they will learn this technique and work hard now that communication is difficult due to the expansion of telework.