Politics, economy and society Calbee Customer Service

Product description ※Please note that product information is not in full comprehensive meaning because of the machine translation.

Manufacturing Industry
Politics, Economy, Society
Calbee caused large-scale voluntary recalls for two consecutive years in 2000 and 2001. Even so, the reason why Calbee is overwhelmingly loved is because of "Customer Service." People tend to think that "claim processing" is the job description of the "customer response" department, but Calbee Customer Service functions as a department in charge of "fan building." This book explains Calbee's customer response system thoroughly and concretely.