Book (Practical) Politics, economy and society First Class Hospitality through Manga : An Inspiring Service Learned at Ritz Carlton

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Commerce
Politics, Economy and Society
The services of Ritz Carlton are made into manga! When it comes to Ritz Carlton, it is famous for its high service and hospitality. In this book, the essence of that is made into a manga to make it easier to read. ・ What is "service" and "hospitality" (hospitality) ・ What are the "3 steps of service" in Ritz Carlton ・ How to deal with complaints, including the know-how that can be done from tomorrow. The main character of the manga is Saya, who just became a store manager. What I noticed when I went to the new store was "the staff who can't do without saying." So Saya will change the store by introducing the Ritz Carlton style service. It is full of tips on how to motivate Ritz style members and how to teach as well as improving the service. This book is recommended not only for the service industry but also for all occupations involving people.