Hobbies and trivia Mystery Shopper, Japan's Best Undercover Researcher Reveals 100-Point Customer Service

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Commerce
Hobbies and Miscellaneous Studies
/ Have you ever thought, "Why are you not happy when you think about customers so much?"? Perhaps the way you treat customers, which you took for granted, may be keeping customers away without your knowledge. The author of this book, who is the best "undercover researcher" in the country, introduces what disappoints customers and how to impress customers and make them want to come again. The "undercover survey" is a survey in which a researcher who pretends to be an ordinary customer actually uses stores to check customer attitudes and the quality of service in detail. Not only first class hotels and restaurants, but also major restaurant chains and convenience stores. The "tips of service" that the author who has been checking stores all over the country from the "customer's point of view" are all things that can be put into practice right away! Such as "bowing 15 degrees deeper than usual," "stretching your back," and "increasing the variation of nodding", and so on. The "tips of service" that the author who has been checking stores all over the country from the "customer's point of view" are all things that can be put into practice right away! Such as "bowing 15 degrees deeper than usual," "stretching your back," and "increasing the variation of nodding", and so on create a big difference. Chapter 1 : Acquiring comfortable service Chapter 2 : Looking at attitudes and attitudes Chapter 3 : Connecting with customers Chapter 4 : Being a Good Proponent Chapter 5 : Turning a pinch into an opportunity Chapter 6 : Enhancing teamwork * This book was published by Shosha in 2007. The 『 undercover researcher saw it! The impressive service was opened to Service 』. It was reedited, renamed and redesigned.